AI-driven CRM, lead capture and automated customer engagement
2 live deployments
Customer enquiries arrived across WhatsApp, Facebook Messenger, and email — managed in separate inboxes with no handover process. After-hours messages went unanswered. Lead data was never captured systematically, and agents had no visibility into conversation history when following up.
A unified AI-powered inbox handles all WhatsApp and Facebook Messenger conversations from one dashboard. An intelligent chatbot responds 24/7 in multiple languages, captures leads automatically, and routes complex queries to the right human agent — with full conversation history preserved. Every interaction becomes structured CRM data.
Marketing and sales teams juggled leads across spreadsheets, email threads, and separate messaging apps. Enquiries slipped through the cracks, follow-ups were inconsistent, and there was no single view of the customer or of campaign performance. Reporting was manual, time-consuming, and always out of date.
A unified CRM dashboard centralises every lead and conversation, while an AI chatbot engages prospects 24/7 — answering questions, qualifying leads automatically, and pushing them straight into the sales pipeline. Real-time dashboards track campaign performance, conversion rates, and customer activity at a glance, turning scattered enquiries into structured, actionable marketing data.